FREQUENTLY ASKED QUESTIONS 

Have a question?

Check out our most common questions below

RESERVATION:

Step 1:
Browse our rental collection on our website
Step 2:
Add the item/s to the cart
Step 3:
Fill out our form with your event details
Step 4:
SUBMIT the form
Step 5:
You should receive our response within 48 hours, please make sure to check your inbox and spam folder.
If no response is received within that time, please resubmit your inquiry again or sent us direct email to: info@chicagosweetcartsrentals.com

Please note:
We are closed on Friday, Saturday and Sunday for booked events.

Our current response time is up to 48 hours.

Please note:

We are closed on weekends (Friday, Saturday and Sunday) for booked events.

Our minimum rental order starts at $300 plus delivery fee. 

Some locations due to distance and time to travel from our warehouse require higher minimum on rental order. Please inquire to see the minimum rental order requirement. 

We advice to place rental order as early as possible. Rental equipment is reserved on a first come first serve basis.

Yes, we do require 50% non refundable deposit to secure your date and rental equipment.
Rental equipment and date is not secured until deposit and signed contract is received. 

The remaining balance is due 2 weeks prior to the event date.

We service all types of events: weddings, bridal showers, baby showers, birthdays, graduation parties, anniversary, engagement parties, baptism, prom, grand openings, corporate events and any celebration!

Yes, we are insured. 

Please contact us if your venue require proof of Certification of Insurance.

DELIVERY:

Yes, we do charged delivery fee. Delivery fee varies on distance, time to travel also on access to the venue.  

No, we do not travel to the neighborhood states. 

Pick up service in not available. 

No, you do not need to be at the venue as longest as the floor plan is provided to us prior delivery. 

Late night pick ups are available. Additional charges apply for all pick ups after 10pm. 

The day before delivery/set up can be arrange only for indoor events. 

For outdoor set ups we do not offer the day before delivery.

BALLOONS:

Yes, a minimum rental order of $450 is required for balloon service. 

 

Yes, we love to work with other balloon vendors.

We use the highest quality biodegradable latex balloons. Indoor balloon installation can last few weeks if not exposed to direct sun, high temperature. Outdoor balloon installation might last few hours if not exposed to direct sun or high temperature. Darker colors are more prone to pop if exposed to direct sun or high temperature. We highly recommend for outdoor events to install balloons under covered patio area, tent or in shaded area. We do not come back to replace popping balloons.

CLIENTS QUESTIONS:

Unfortunately we don’t have a showroom.

All rental measurements are on our website.

No, flower wall is made of high quality silk flowers. 

No, we only provide rental service.

Champagne glasses are not included.

Glass or plastic flutes are available for additional surcharge. 

Due to unpredictable weather, our flower walls are not permitted for outdoor events. Rain or strong wind can permanently damage our flowers walls.  Unfortunately we can’t take this risk for sake of other clients who already booked with us flower wall for their event. We want to guarantee that our flower wall will arrive at their event in best condition.